Cancellation & Refund Policy

We understand that family schedules can change unexpectedly.

• Appointments cancelled with at least 24 hours' notice may be rescheduled at no additional charge.
• Appointments cancelled with less than 24 hours' notice will be charged 50% of the session fee.
• Missed appointments (no-shows) are non-refundable and will be charged the full session fee.
• Refunds are not available for completed services.
• Prepaid sessions may be refunded if services have not yet been provided, less any administrative fees that may apply.
• In the event of illness, family emergencies, or exceptional circumstances, accommodations may be made at our discretion.

Our goal is to work collaboratively with families while respecting everyone's time and commitment.